Refund policy

Returns & Exchanges

At Ophir Co., we want you to be confident in your purchase. Please review our return policy below before requesting a return.

Return Window

We accept eligible returns requested within 14 days of delivery.

To be eligible for a return, merchandise must be:

Unworn and unused
Undamaged and unaltered
In its original condition
Returned with its original packaging

Items that show signs of wear, use, alteration, damage after delivery, or improper care may not be eligible for a return.

Starting a Return

Before sending an item back, please email support@ophirco.shop within 14 days of delivery and include your order number and reason for the return.

If your return is eligible, we will provide you with return instructions.

Please do not send items back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

Return Shipping

For standard returns, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service when returning your order. Ophir Co. is not responsible for return packages that are lost in transit before they are received by us.

If your return is the result of an error made by Ophir Co., such as receiving an incorrect item, we will cover the applicable return shipping costs.

Original Shipping Charges

Original shipping charges are non-refundable for standard returns.

If your order originally qualified for free shipping, we will not deduct the original outbound shipping cost from an otherwise eligible refund.

If a return is required because of an error made by Ophir Co., we will work with you to resolve the issue at no additional shipping cost to you.

Refunds

Once your return has been received, we will inspect the item to ensure that it meets our return requirements.

Returns are typically inspected and processed within 3–5 business days after they are received.

If approved, your refund will be issued to your original payment method. Your bank, credit card company, or payment provider may require additional time to post the refund to your account after it has been issued.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, you may return your eligible item in accordance with this policy and place a new order for the item you would like.

If you received an incorrect item due to an error by Ophir Co., please contact support@ophirco.shop so we can make it right.

Non-Returnable Items

Certain items are not eligible for standard returns, including:

Items that have been worn or used
Items that have been altered
Items damaged after delivery
Items showing damage caused by improper care
Items that are not returned in their original condition or packaging
Earrings, for hygiene reasons
Items specifically marked Final Sale

Items that arrive damaged or defective are handled separately as described below.

Plating & Normal Wear

Our jewelry is 14K gold plated and has been tested for durability under normal wear. As with all gold-plated jewelry, the finish may gradually fade or change over time depending on wear, exposure, and care.

Fading, discoloration, or wear resulting from normal use, improper care, or exposure to water, sweat, lotions, perfumes, chemicals, or other substances is considered normal wear and is not eligible for return or refund.

If you believe your jewelry has experienced unusual or premature fading despite proper care, please contact support@ophirco.shop with your order number and clear photos of the item. We will review the concern on a case-by-case basis.

Damaged Items

If your order arrives damaged, please contact support@ophirco.shop within 7 days of delivery. Include your order number and clear photos of the damaged item and its original packaging so we can evaluate the issue.

Damage claims will typically be reviewed within 3–5 business days after all requested information has been received.

Once reviewed, eligible claims may be resolved through a replacement or refund, depending on the circumstances and product availability.

Please keep the item and all original packaging until your claim has been resolved, as they may be required for a shipping carrier claim.

Incorrect Items

If you receive an item different from what you ordered, please contact support@ophirco.shop with your order number and photos of the item you received.

If the error was made by Ophir Co., we will work with you to correct the order at no additional cost to you.